According to a new report, railway companies have accused them of “sadly not helping” families with young children to travel by train.

Only five operators in Britain scored more than two out of eight points in the Campaign for Family Friendly Trains analysis.

This came after 13 firms were evaluated on factors such as the availability of special space for unfolded wheelchairs, access without steps, changing rooms and information for families.

The report says: “In general, iron companies across the UK are unable to support families with young children.”

The lowest scores were awarded to Avanti West Coast, CrossCountry, Grand Central and ScotRail with one point each.

TfL Rail, which will be rebranding the Elizabeth line on May 24, received the highest score of 3.5 points.

Ten operators, including Great Western Railway, Northern and TransPennine Express, have been unable to respond to requests for information, which the Family-Friendly Train Company believes shows that they are “little concerned about these issues”.

The group wants trains to have seats for unfolded carriages to help passengers traveling with young children.

It argues that uncertainty about the availability of these places “is often mentioned by parents as an obstacle to travel by train.”

No operator was found to have a special place for unfolded carts.

Image:
The Elizabeth line will open on Tuesday, May 24th

The participants of the campaign also want the railway companies to make it easier for passengers to board and disembark from trains, as well as to obtain information concerning families.

Group spokeswoman Alice Delemare Tangpuori said the findings “will not come as a surprise” to many parents who have traveled with young children on trains.

“Family trains should be a priority”

She said the railway should be “open to all” and “it is unacceptable that a large contingent should actually be excluded.”

She continued: “We hope that this annual scorecard will encourage train companies to continue to go the distance for families traveling on their services.

“As leisure and discretionary travel become more important for the railways, building trains for the family should become a priority route to attract more passengers.”

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Jacqueline Starr, executive director of the Rail Delivery Group, which represents operators, added that the industry wants “everyone to benefit from train travel”.

She added: “We appreciate the feedback from the” Family Friendly Trains Campaign “campaign and often talk to them and government officials.

“We want to make rail more accessible to everyone and we are considering what changes we could make in the short term to improve travel for families.”

https://news.sky.com/story/rail-companies-failing-dismally-to-help-families-with-young-children-travel-on-trains-12606534

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