PCI Pal has launched a new podcast on its “Secure Payments” channel that covers the ins and outs of the updated PCI DSS standard: PCI DSS version 4.0.

PCI Pal recently partnered with industry leader Verizon to create white paper titled Keep Calm and Simplify, which looks at contact center best practices following the new regulation. In this new podcast episode, Verizon’s Head of Global Business Intelligence, Siske Van Osten, and PCI Pal’s CISO, Jeff Forsythe, dive deeper into the topic of PCI DSS in the contact center.

Highlights of the podcast include:

  1. How global contact centers are undergoing significant change
  2. As the complexity of payment security increases
  3. Impact of PCI DSS 4.0 on the Contact Center
  4. A new set of standards is needed
  5. Which PCI DSS requirements are most relevant to the contact center
  6. Solutions to help contact centers improve their payment security process
  7. Reducing the scope of PCI DSS
  8. DTMF interception, masking and how the technology works
  9. Next steps after the release of PCI DSS v4.0

To access the latest episode, visit the PCI Pal Podcast Channel here: https://securepayments.castos.com/.

The Secure Payments Channel provides a regular stream of useful information, discussion and knowledge sharing on payment security, customer experience and compliance. Tune in for easy-to-follow tips, advice and engaging discussions on a range of payment security, compliance and customer experience issues. The monthly schedule looks at different industries, territories and includes guest speakers who are experts in their fields.

For more information on PCI Pal visit www.pcipal.com

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PCI Pal’s ‘Keep Calm and Simplify’ podcast discusses PCI DSS 4.0

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