NinjaOne, the first unified IT management platform for MSPs and IT professionals, has released the findings of its latest report on the trends and challenges impacting hybrid and remote work in highly regulated industries. After surveying 400 employees in the financial industry and the public sector, the report identified numerous gaps in organizational readiness to support hybrid and remote employees, ranging from a lack of security policies and oversight to disconnections from employees’ privileged work schedules and communication with other team members and the organization. The report, “Hybrid and Remote Workforce Management 2022: Confronting Security, Performance and Culture in Regulated Industries”, available for download at

“The results of our research show that employees prefer hybrid work models,” summarizes NinjaOne CEO Sal Sferlazzo. “At the same time, however, a significant number of companies still have some catching up to do in terms of implementation. Uniform guidelines and a secure IT infrastructure must be the foundation, but a unified IT management platform like NinjaOne can fully support IT teams and service providers adapting to a remote world.”

Employees want remote work, despite managers’ desire to return to the office

Recent headlines indicate a strong desire among senior management to return to the office, but according to this new report, most employees want to continue working from home at least part of the time. More than 90% of employees surveyed by NinjaOne said they want to work from home at least one day a week, with a quarter saying remote work is their preference. This divide is already showing in the midst of the Great Retirement and record numbers of employees leaving their jobs in search of opportunities that better suit their work preferences.

While many organizations have made changes, such as investing in home IT tools for remote workers or adopting new software to support remote teams, many organizations seem to be taking a wait-and-see approach due to limited investment in developing a remote-first strategy.

This dichotomy between employees’ preferences for telecommuting and the organization’s investment to make it possible will be a challenge that CIOs and IT leaders must grapple with.

Communication between remote and hybrid teams is powerful but requires management

41% of employees say that new communication channels have made them feel more connected to their colleagues, and about 35% say they also communicate more often. These are positive signs that remote workers are still able to build connections and relationships, but organizations need to be more involved in managing the tools and devices used for collaboration.

Only about half of organizations said that IT manages their communication channels. This responsibility has been shifted to others, such as department heads or even individual employees, and this is a serious oversight in cybersecurity, as end users are much less likely to maintain and patch software. Putting communication and collaboration channels under the control of the IT team should become a top priority for organizations.

The lack of security policies, supervision of employees contributes to the widening of the gaps

Security is a complex job that requires special skills, tools and training. Unfortunately, 45% of organizations rely on department heads or employees themselves to manage security updates on their devices and applications. In today’s competitive business environment, effective and secure management of IT resources and employees is a necessity. By leaving this task to the employees themselves, organizations run into an easily avoidable risk.

Poor security management also extends to privacy and data security guidelines, which are incomplete or missing in nearly half of organizations. In addition to security concerns, nearly 40% of respondents had not received security training for 6 months or longer, and 14% had never received security training. When employees are expected to succeed, they are asked to self-manage their security and IT needs, and based on these findings, organizations can do more.

Productivity increases at the expense of employees’ free time

48% of employees say remote work makes them more productive, but at the same time, 40% also say they work longer hours. This finding echoes recent headlines that say employees are working longer hours from home. Burnout and supporting employee mental health are important factors in an employee’s decision to stay with a company and should be a priority among managers.

Unified remote management tools are essential to help hybrid and remote teams thrive

As the trend toward hybrid work models continues, many companies are clearly struggling to effectively and securely manage a remote workforce and a host of new devices and applications. To cut through this noise and regain control, CIOs and IT leaders must simplify their IT toolkits with unified tools that balance ease of use and power.

NinjaOne’s unified IT management platform has become an essential tool in the modern CIO’s toolbox with its combined endpoint management, cloud backup, patch management and IT support capabilities. As a cloud-first solution, NinjaOne was designed to support any device from any location.

Download Hybrid and Remote Workforce Management 2022: Confronting Security, Performance and Culture in Regulated Industries”, here:

For more information about NinjaOne, visit our website or sign up for a free trial and demo:

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NinjaOne Study Reveals Hybrid, Remote Work Challenges Holding Organizations Back

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