Microsoft, we need to talk. Lately, you’ve been doing things with desktop software that make me doubt whether you’re really listening to your customers.
I keep seeing you code and lay out items that don’t make sense. First, let’s agree that users run Windows because there is some key program or feature they need. (Otherwise, they might have already switched to another platform.) That’s recently tweet resonated with me: “Today’s value of Windows for consumers and businesses is not eye candy. It has run more than 30 years of applications, many of which should have been discontinued long ago. If you started first, you would have to give it up – and the platform for most would be insignificant. “
eye candy doesn’t really help; in fact, it can prevent you from making a satisfied Windows client. But lately I’ve been seeing a lot of eye candy.
For example, recently in Windows 10 and 11 you launched a new feature called Search Highlights. It is touted as improving search in Windows by providing users with important and significant events, files and resources. Search Highlights works a little differently for regular and corporate users. For the first, it will show important information such as holidays, anniversaries and other educational moments based on the user’s region. On the other hand, corporate users will see relevant files, contacts and other information about the organization.
It is important for you to understand that this idea of “ordinary users versus corporate users” no longer makes much sense in this world of working from home, in which we now live. Offering the user different views and actions depending on which Windows machine he is running reusing is confusing. Stop thinking that the “normal” user should be treated differently than the “enterprise” user. We both want the operating system to work simply. Just make sure my computer boots up when I want it to and works. If you remove features this way, you leave people who think they are infected with the virus and wonder what to do. Those of us who drive a Windows machine have to answer questions about these “improvements” over and over again. (For the record, if you want to get rid of the highlights of the search, instructions here.)
I want to say that many times these updates are not what people want. They don’t want the search for “highlights,” they want the search to be an easy job.
The current experience of Windows 11 is another work that continues with mixed results. As noted in Raphael Rivera, Windows 11 25120 tests a new search box on the desktop, the results of which are always displayed in Microsoft Edge – ignoring the default browser. (For Windows 11 Insiders, if you want to see this feature, you need to download a tool that allows you to enable additional testing. As Rivera notes, you download ViVe tool, open the elevated command prompt and navigate to the folder where the extracted ViveTool is located. Enter the following command at the command prompt: vivetool addconfig 37969115 2 and this will enable the search box.)
Yes, Microsoft, you told us that these “test balls of code” may not be in the latest features. But it’s interesting to see what you’re spending your time on.
Perhaps you should look at reviews on items that users really want: for example, the best weather widget. Seriously. Go to the feedback program in Windows 10 and you will see an error that you have voted for more than 1400 times. The fact is that the hourly section of the program “Weather” no longer shows the clock, at least for some users.
Now I see the clock shown my The weather app, however obviously others see the problem. This is the problem with the “dribble changes” you make. Something suddenly changes, and it’s unclear whether the problem is an error, a temporary problem, or something intentional. Often, when a change is announced, it can take weeks before someone actually sees it on their computer. And by then many users will probably forget about it. Or they think their computer has been hacked or a virus on it. When search information came up, some users thought something was wrong with their computer. And with the weather widget is it a bug or a feature? We don’t know.
Even for business users and IT support administrators, this pattern is confusing. If someone calls the support service with a problem, the administrator may not be aware of it because the changes did not occur on their workstation. So they need to remotely go to the workstation to understand what is going on. It’s less than perfect.
And now you are using the Office approach, pushing everyone who has chosen the semi-annual Enterprise channel on a monthly channel – that is, changes and settings will appear more often. (This often happens in my office; one day I will see certain behaviors in the Office, and the next day they will change. Then I need to go deeper into the Office build number to determine what happened and why.)
Microsoft, you may need to make changes so that you can evaluate usage and resources. But for those of us who use computers, it’s often confusing and makes us wonder why something is suddenly different. You can fix this by making changes to our systems, if you are clearer.
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