Tens of thousands an emergency Answering calls in England takes more than two minutes in a crisis ambulance service, The Independent learned.

In April 2022, it took more than two minutes to respond to more than 37,000 emergency calls – 24 times more than the 1,500 that took so long in April 2021, according to a leaked employee report.

Figures in April decreased slightly compared to March, The Independent According to the Association of Ambulance Managers (AACE), the response to 44,000 calls took more than two minutes.

The deterioration in the number of 999 calls answered within the 60-second target is due to the fact that ambulance services across the UK have come under a lot of pressure.

The latest NHS the data showed a long time delays while responding to an ambulance service with a stroke or suspected heart attack, patients wait more than 50 minutes on average.

Response time is determined by ambulances that are delayed outside of medical care because emergency departments cannot accept patients.

According to the AACE, in March, there were probably more than 4,000 cases of serious injury to patients as a result of delaying ambulances for more than 60 minutes.

AACE data also showed that 21,639 transmission delays lasted more than 120 minutes. These data are not published by the NHS of England.

A statement sent by the West Midlands Ambulance Service (WMAS) on Thursday told staff that new data from BT showed that in April, 37,107 emergency calls in England took more than two minutes. NHS England data show that 806,000 calls were received in April.

Of those delayed calls, West Midlands Ambulance was only eight, but some trusts had more than 6,000 calls.

In a statement, Jeremy Brown, director of emergency and immediate care, said: “We all know how important it is to answer the phone very quickly, especially in cases of cardiac arrest when every second counts. So for us so few calls over two minutes is a testament to the hard work of each person. ”

Following a meeting between West Midlands health officials and MPs and Minister Edward Argar in Shropshire, an emergency meeting is being held to address the worsening delays with the transfer of ambulances.

According to WMAS, more than 5,000 hours of ambulances were lost outside the ambulances in Shrewsbury and Telford, compared to hundreds in April 2021.

Martin Flaherty, Managing Director of AACE, said: “It is no secret that UK ambulance services and their staff are under strong pressure, which is further evidence of the need to provide more funding for ambulance services as soon as possible, continue to find new ways . to protect and care for our staff, prevent the depletion of our workforce and, above all, eradicate delays from hospital transfers.

“AACE believes that, while reasons such as overall demand and an increase in the acute condition of patients are certainly factors, the most significant problem causing this pressure remains the delay with hospital transfer. They have increased exponentially, and the number of hours lost by ambulance services is now unprecedented. For example, in some regions in March, ambulance trusts lost up to one-third of all ambulance hours they were able to produce due to delays with hospital transfers. ”

The NHS of England have asked for comment.


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