Are you preparing to purchase managed services to help support or increase your security team? You’re not alone: ​​62% of organizations say they plan to outsource some or all of their IT security features in 2022, according to Foundry A study of 2021 security priorities.

Before you go down this path, wisely gather your requirements and think about the services you want from a managed security service provider (MSSP).

There are several key considerations when choosing a service provider, including: MSSP experience, the types of support and services they offer, and the structure of their service level agreements. You will also want to know the specific areas of MSSP knowledge and how they relate to your needs.

In addition, small and medium-sized businesses (SMEs) in particular should pay attention to several factors when evaluating their potential partner. If you have a small number of IT staff, you will need to believe that MSSP is able to solve:

  • Business Continuity: How well does a service provider protect you from different types of business interruptions? Servers, software and cloud services fail and people make mistakes. Ask MSSP if they have a disaster recovery site and strategy for infrastructure failures or human error. Also find out if they have insurance to cover contingent liabilities.
  • Self-defense: The security of third parties and suppliers is crucial, especially in light of cyberattacks affecting the entire supply chain. How does MSSP protect itself and your data from hacking, theft or encryption? What best practices or solutions do they use to protect their own infrastructure? Do they have data encryption mechanisms on the storage side and when transferring? How do they cope with access control and multi-factor authentication?
  • Data Availability: You should be able to get data quickly when you need it. Learn how access to your data is regulated and what level of control will you have over your data? Also ask if there are self-service opportunities that give you more and faster control.

Measures that small and medium enterprises must take for internal training

Data is the source of your organization’s life, so in addition to accessibility, make sure you – and your MSSP – plan enough to protect your data.

“We recommend five vectors of data protection,” said Alexei Ruslyakov, head of Acronis. “First, organizations should always keep a copy of their data for recovery in the event of a security incident.”

The other four:

  • Availability of data anywhere and anytime
  • Control data with visibility of their location and use
  • Authenticity: Proof that the copy is an exact copy of the original
  • Multiple layers of security to hermetically protect data from malicious entities

Although no provider or service provider can claim 100% protection against cyberattacks, the right-wing MSSP has a plan for when the incident will actually happen, Ruslyakov said. Ask about their recovery strategies and how they ensure that the data being recovered has not been compromised / infected.

Finally, it is important to have visibility into what exactly you are paying for. What level of detail can you expect in your invoice? Can MSSP confirm the use for which you are charged?

The proven experience of the service provider and the use of best-in-class technology contribute to the confidence that MSSP can meet your security needs. However, SMEs also need to delve into the details to ensure that their data and business are protected.

From applications to infrastructure, click here to see how Acronis can help your organization fill security gaps and protect your business.

Copyright © 2022 IDG Communications, Inc.

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