A York venue where disgruntled fans were denied entry to a Ricky Gervais concert last night has spoken out.

As the press reported earlier today (January 12) Gervais played their second night at the York Barbican last night (January 11) and it seems only those who bought tickets through TicketMaster were allowed into the venue, not Viagogo, which is tickets from a resale site.

In response to fan complaints on social media, Gervais said: “The promoter, Live Nation, is investigating what happened. I know, it’s very unpleasant.”

The Barbican called the event its most sought-after concert, with 40,000 people applying for tickets.

The venue said all tickets were sold through Ticketmaster on the condition that they should not be resold under T&Cs, while Viagogo said anyone turned away would receive a full refund.

A spokesman for the Barbican said: “A significant number of people were unable to get into the venue to see Ricky Gervais’ sold-out show on Wednesday due to a large number of fake tickets being presented at the box office.

“Due to the number of counterfeit tickets submitted, the decision has been made to only allow tickets purchased from Ticketmaster as the only authorized ticket seller for this event. While we never want to turn fans away, we simply cannot allow customers with fake tickets in. We have done our best to to accommodate people who had tickets from advertising companies, however, due to the high volume of submissions, we were unable to help everyone.”

Meanwhile, a Viagogo spokesperson said: “We were shocked to hear that fans were being turned away from seeing Ricky Gervais at the York Barbican just because their tickets were purchased through viagogo. As a company whose entire mission is to bring people to events safely and securely, we find this kind of anti-consumer behavior completely unacceptable. Customers should never be used as victims in an attempt to control ticket sales.

“It is perfectly legal to transfer, sell or give tickets to other people. Turning away people who have purchased legitimate tickets just because you don’t agree with the resale of tickets is an abuse of consumer freedom. Customers should have the choice and flexibility to use the website for resale if they want, and this fundamental right should be protected.

“Any viagogo ticket holder refused entry to this event will be given a full refund under our guarantee that all buyers get in the door or get a refund.”


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