MPs are set to debate our Take or Pay campaign in Parliament.

MPs will debate Money Mail’s ‘Collect or Pay’ campaign in Parliament today.

We calling for an update to consumer protection laws so large businesses will be fined if they don’t answer their phone calls within ten minutes.

This would put an end to customers trying to get an answer to an urgent request for hours.

Conservative MP Robert Halfon will present a bill on this initiative for discussion by members of parliament today.

He says: “I am incredibly proud to be introducing my Consumer Telephone Standards Bill to Parliament today and have worked closely with Money Mail to support their Collect or Pay campaign.

“Every day across the UK, utilities and service providers deliver poor customer service with hours-long waits, automated responses or requests to use online chats.

“These providers have created a Kafkaesque customer service torture chamber and that needs to end.”

Mr. Halfon’s bill is another step toward making our vision law.

Money Mail’s proposal is simple: we want to update the Consumer Rights Act 2015 with a statutory instrument – a form of secondary legislation that can amend an existing Act of Parliament.

It would make it illegal for large firms to keep their customers on hold for more than ten minutes.

Earlier this year, a similar law on consumer rights was approved in Spain.

This means Spanish firms will be fined up to £85,000 if they fail to answer customer phone calls within three minutes.

The rule will apply to companies that make more than €50m (£43m) a year and have 250 or more employees.

h.kelly@dailymail.co.uk