Manchester tech firm Connex One has raised £93m in a Series C funding round.
GP Bullhound is one of the investors backing the cloud-based customer engagement platform’s plans to expand its global operations and further strengthen its market leadership position.
Founded in Manchester in 2013 by brothers Nick and Richard Milley, Connex One has developed an AI-powered customer engagement platform that enables omni-channel communication and business automation.
The platform is used by companies such as O2 and Gousto to secure customer journeys, increase revenue and optimize workforce efficiency.
In recent years, the firm has rapidly expanded its product and machine learning teams and launched a number of next-generation AI features for customer engagement, enabling the company to achieve triple-digit growth in enterprise customers and ARR for consecutive years.
To support growing demand from global businesses, the firm has expanded into the UK and overseas. With new offices opening in Miami, Barcelona and Melbourne as early as 2022, Connex One is currently expanding its global workforce to 1,000.
“Connex One’s growth rate has been phenomenal; it’s a testament to our highly skilled global team and the value our award-winning platform has created for our customers. I look forward to the next phase of our journey,” said CEO Nick Milley.
Brian Kennedy-owned Latium Tech acquired a controlling stake in Connex One back in 2016, along with Sir Terry Leahy and The William Currie Group.
Per Roman, Co-Founder and Managing Partner, and Alon Cooperman, Partner of GP Bullhound, jointly commented: “After being impressed by the power of their software, we are very excited to partner with Connex One as they disrupt and take over the industry. .
“We strongly believe in the efficiencies that end-to-end cloud software solutions bring to businesses of all kinds, and Connex One has the perfect product and team to serve the contact center industry.”